So you've made an order? Welcome to the NeuroCalm family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery, if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 5-10 business days**.

All orders include FREE delivery Australia-wide, no matter how many products you order.

We've recently included EXPRESS Shipping at an additional cost. If you're needing your order in 1-4 days, we can make that happen. Selected this option at checkout.

Once your order is picked and packed, the magical journey from NeuroCalm HQ to your front door begins.  

All orders (no matter how many products you purchase) include FREE delivery Australia-wide. You can expect your order to arrive within 5-10 business days* from the day you place it. 

We've recently included EXPRESS Shipping at an additional cost. If you're needing your order in 1-4 days, we can make that happen. Selected this option at checkout.

*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Think your order might be lost in transit? Although Australia Post quote us 5-10 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

At this time, we deliver our products to customers in Australia and New Zealand.

Installing a sensory swing can be as simple as attaching the provided strap to an exposed beam or tree branch.

For indoor installation, we offer detailed instructions and a step-by-step video guide to assist you. Using a stud finder and drill will make the process even easier.

Using the Sensory Swing supports emotional regulation by engaging the cerebellum, the brain's key centre for movement and balance. As you swing, the gentle, rhythmic motion stimulates the cerebellum, which helps regulate sensory processing and emotional responses. This sensory feedback fosters a sense of calm and stability, reducing anxiety and improving mood.

Our Wiggle Cushion arrives deflated for easy postage. To inflate, simply use a bicycle or balloon pump (or any air pump for that matter) to create your desired cushioning.

As you wiggle and bounce on the inflated cushion, you engage your muscles and sensory systems, which enhances emotional regulation and reduces restlessness. This playful Wiggle Cushion not only fosters sensory exploration but also promotes relaxation and concentration, making it an invaluable addition to any learning or play environment.

• Each pendant is sold individually with its own breakaway necklace cord
• Each pendant is made from medical grade silicon, is FDA compliant and BPA free making it safe to chewy
• Each pendant measures approximately 7cm long and 1.5cm wide.
• The safety cord unclips if pulled on and is completely adjustable in length
• Weighing just 18g, there is no tension on the neck.
• Highly recommended for individuals who have Autism, ADHD, sensory needs, anxiety or for anyone of any age who needs to chew.

Here are some key benefits:

• Stress Relief: Chewing provides a calming sensory experience that can help reduce stress and anxiety. The act of chewing helps to regulate the nervous system and can serve as a soothing activity during moments of emotional overload.
• Self-Regulation: For individuals with sensory processing disorders or those who need additional sensory input, a chewy necklace offers a way to self-regulate. Chewing can help improve focus and concentration by providing a controlled sensory experience.
• Improved Focus: Engaging with a chewy necklace can help some individuals maintain attention and stay engaged in activities, particularly in environments where they might otherwise be distracted or overstimulated.
• Outlet for Nervous Energy: Chewy necklaces provide a constructive outlet for nervous or fidgety energy. This can be particularly beneficial for individuals who have trouble sitting still or need to channel their excess energy in a positive way.
• Discreet Sensory Tool: The necklace format allows individuals to carry their sensory tool discreetly and access it whenever needed. This can be especially useful in social or educational settings where traditional fidgeting might be less appropriate.
• Oral Sensory Input: For those who seek oral sensory input, chewy necklaces provide a safe and durable option. This sensory input can help with self-soothing and emotional regulation.
• Durability and Safety: Chewy necklaces are designed to be safe and durable, ensuring that they withstand regular use while providing a reliable source of sensory input. This can help individuals feel secure and supported.

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!

*Please note: This is subject to stock availability.

Have a special someone who you think needs some of our products in their life? You can ship any NeuroCalm product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Nope, it’s just us! Our NeuroCalm products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Most of our catalogue includes free return shipping. We’re happy to organise the return label for you which means no expenses at the post office! Just contact our friendly team here and they’ll guide you through the process.

Swing Stands Return Policy: All swing stands must be returned at the expense of the customer before receiving a refund. The return shipping cost will not be covered by NeuroCalm.

Please note: Returns from New Zealand are the customer’s responsibility. While we’ll still honour free shipping on the original order, we’re unable to cover the cost of return postage.

Not all items are eligible for return, and any exclusions will be clearly noted on the product page or at checkout.

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof that your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

All pricing for our Australian store is listed in Australian dollars (AUD).

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hello@myneurocalm.com.au . This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your NeuroCalm stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.

Our NeuroCalm HQ is located on the Gold Coast, Qld. Your NeuroCalm products start their journey to you from our stock warehouse in Brisbane.

*Please note: Our NeuroCalm HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.